Copyright: Copyright © IBM / Edmark Corp. 1997


Millie and Bailey Kindergarten Help

System Requirements

Contacting Edmark Technical Support

General Questions

Why does my screen change size when Millie and Bailey Kindergarten is run?

Why does Millie and Bailey Kindergarten automatically start when the CD is placed in the drive?

How can I run Millie and Bailey Kindergarten without the CD in the drive?

How do I uninstall Millie and Bailey Kindergarten?

Adjusting Edmark AutoResize

Adjusting Edmark AutoPlay

General Troubleshooting

Troubleshooting “Illegal Operation” and “Invalid Page Fault” Error Messages, System Lockup, and Erratic Program Behavior

Error messages:

"Changing video mode not supported"

"Resource Manager Error"

Fine-Tuning Your System

Improving performance by removing background applications

Improving performance by installing the latest hardware drivers


Why does my screen change size when Millie and Bailey Kindergarten is run?

Millie and Bailey Kindergarten may automatically adjust the size of the display so that only Millie and Bailey Kindergarten is visible. In some cases, icons are moved around on the desktop. The “Edmark Registry Utility” can be used to disable this feature. Click below for further instructions.

Using the Edmark Registry Utility


Why does Millie and Bailey Kindergarten automatically start when the CD is placed in the drive?

Millie and Bailey Kindergarten may launch automatically when placed in your CD-ROM drive. You can temporarily disable this feature by holding down the Shift key while inserting the CD-ROM. You can also turn this feature on or off for all Edmark products using the “Edmark Registry Utility.” Click below for further instructions.

Using the Edmark Registry Utility


Using the Edmark Registry Utility

The Edmark Registry Utility can be used to enable (turn on) or disable (turn off) the following features for most Edmark Windows products.

•	Enable or disable AutoPlay. If AutoPlay is enabled, the Edmark CD-ROM will run automatically when placed in your CD-ROM drive.

•	Enable or disable automatic resizing of your display by Edmark Windows products.

To use the Edmark Registry Utility, perform the following steps:

1.	Place the Millie and Bailey Kindergarten CD-ROM in your CD-ROM drive. Hold down the Shift key while inserting the CD-ROM to prevent it from starting automatically.

2.	Click Start | Run.

3.	Type: D:\EDINST\UTILITY\EDMKREG and press Enter.
(where “D” represents the letter of your CD-ROM drive).

4.	Select the box to the left of the option(s) that you want to change. A check in the box disables the option.

5.	Once you have made the desired changes, click OK.


How can I run Millie and Bailey Kindergarten from the hard drive, without the CD in the drive?
How can I run Millie and Bailey Kindergarten without the CD in the drive?

Millie and Bailey Kindergarten can be copied to the hard drive so that the CD-ROM is no longer required for use of the program. This procedure requires that you have at least 30MB of free hard drive space.

To copy Millie and Bailey Kindergarten onto the hard drive, follow these steps:

1.	Install the application as detailed in the Millie and Bailey Kindergarten User's Guide. Once installation is complete, leave the CD-ROM in the drive and proceed with the following instructions.

2.	Double-click the My Computer icon on the Desktop.

3.	Click the CD-ROM drive icon, highlighting it. (This is usually the D or E drive.)

4.	Click the File pull-down menu and select Open.

5.	Double-click the DATA folder icon.

6.	Click the Edit pull-down menu and select Select All.

7.	Click the Edit pull-down menu and select Copy.

8.	Double-click the My Computer icon on your Desktop (again).

9.	Click the C: drive icon, highlighting it.

10.	Click the File pull-down menu and select Properties.

11.	Check the amount of free space on this drive. If it is more than 30MB, then you have sufficient hard drive space to copy the program. If the amount is less than 30MB, then you do not have enough hard drive space to copy the program to your hard drive and should not continue this procedure.

12.	Click OK.

13.	Double-click the C: drive icon.

14.	Double-click the Program Files folder icon.

15.	Double-click the Edmark folder icon.

16.	Double-click the folder titled Millie and Bailey Kindergarten.

17.	Click the Edit pull-down menu and select Paste. The files from the CD will now be copied to your hard drive. If you are prompted to overwrite or replace any files, answer Yes to All.

NOTE: Due to the large amount of data being transferred, this process may take several minutes. Once the process is complete, the copying window will disappear. Wait until this window disappears before proceeding to step 18.

18.	Once the copying procedure is complete, click the Edit pull-down menu and select Select All.

19.	Click the File pull-down menu and select Properties.

20.	Click the box next to "Read-only" so that it does not contain a check-mark.

21.	Click OK.

22.	Click the File pull-down menu and select Close for all windows that were opened during this process.

Remove the Millie and Bailey Kindergarten CD-ROM from your drive and run the application. You will not be prompted to insert the CD-ROM to run the program.


How do I uninstall Millie and Bailey Kindergarten?

To remove Millie and Bailey Kindergarten from your system, perform the following steps:

1.	Click Start | Settings [image] Control Panel.

2.	Double-click Add/Remove Programs.

3.	Select Millie and Bailey Kindergarten.

4.	Click Add/Remove . . .

5.	Follow the on-screen instructions to complete the process.


Troubleshooting "Illegal Operation" and "Invalid Page fault" Error Messages, System Lockups and Erratic Program Behavior
Troubleshooting “Illegal Operation” and “Invalid Page fault” Error Messages, System Lockups and Erratic Program Behavior.

There are many possible causes for error messages, system lockups, and erratic program behavior. The following steps are suggestions for resolving these problems.

Step 1 – Corrupt Files

Step 2 – Temp Files and Drive Integrity

Step 3 – Application Conflicts

Step 4 – Driver Conflicts


Step 1 - Corrupt Files
Step 1 – Corrupt Files

If one of the program files has become corrupt, any number of problems may occur. Removing and then reinstalling the program will recreate these files and may resolve the problem.

To remove and then reinstall a program, follow these steps:

1.	Click Start | Settings [image] Control Panel.

2.	Double-click Add/Remove Programs.

3.	Select Millie and Bailey Kindergarten.

4.	Click the Add/Remove . . . button.

5.	Follow the on-screen instructions.

6.	Once the system has restarted, insert the Millie and Bailey Kindergarten CD.

7.	Install the program as detailed in the Millie and Bailey Kindergarten User's Guide.

8.	Once installation is complete, leave the CD-ROM in the drive and try running the program.

If the problem is not resolved, proceed to step 2.


Step 2 - Temp Files and Drive Integrity
Step 2 – Temp Files and Drive Integrity

If you are still experiencing problems, try deleting any temporary files and running ScanDisk as described below.

Deleting Temporary Files

While running, many programs create temporary files on your hard drive, but they do not always remove them when complete. Windows tends to act erratically when there is an excessive number of temporary files on your hard drive. Removing these excess files may resolve your problem.

To erase temporary files, follow these steps:

1.	Click Start | Shut Down.

2.	Click Restart the computer in MS-DOS mode and then click Yes.

3.	At the C:\> prompt, type: DEL %TEMP%\*.TMP and press Enter

4.	Type: EXIT and press Enter. This returns you to Windows 95.

Running ScanDisk

Errors on your hard drive can cause erratic behavior and data loss/corruption. ScanDisk will check your hard drive for these errors and attempt to repair them. Please refer to Windows Help for further information on ScanDisk.

To run ScanDisk, follow these steps:

1.	Click Start | Programs [image] Accessories [image] System Tools [image] ScanDisk.

2.	Select all hard drives listed and click Start.

3.	When ScanDisk is finished, click Close.

4.	Click Start | ShutDown.

5.	Select Restart the Computer and then click OK.

6.	Once the computer has restarted, run the Edmark program.

If the problem is not resolved, proceed to step 3.


Step 3 - Application Conflicts
Step 3 – Application Conflicts

If the problem continues, then there may be a conflict with another program running in the background. The Windows configuration file called WIN.INI may contain Load= and Run= entries. If present, these entries specify programs that are automatically loaded when Windows is started. Sometimes these programs interfere with other software on your system. They also use system resources and therefore cannot be closed using the Task Manager. You may need to remove one or more of these programs to free up system resources or resolve a conflict.

To disable programs on the Load= and Run= lines, follow these steps:

1.	Click Start | Run.

2.	In the Open: field, type: WIN.INI.

3.	Click OK. The WIN.INI file is displayed on the Windows Notepad.

4.	From the Notepad, click the File pull-down menu and select Save As.

5.	In the File name: field, type: WIN.EDM.

6.	Click Save. (You now have a backup copy of your WIN.INI file, named WIN.EDM.)

7.	Use your mouse to place the cursor at the beginning of the Load= line. This line is usually found near the top of the WIN.INI file.

8.	Type a semicolon at the beginning of the Load= line. The line should look like this when you are done:
;Load= (current information on the Load= line).

9.	Use your mouse to place the cursor at the beginning of the Run= line. This line is usually found near the top of the WIN.INI file very close to the Load= line.

10.	Type a semicolon at the beginning of the Run= line.* It should look like this when you are done:
;Run= (current information on the Run= line).

11.	Click the File pull-down menu and select Save As.

12.	In the File name: field, type: WIN.INI.

13.	Click Save.

14.	At the prompt asking if you wish to replace the existing file, click Yes.

15.	Click the File pull-down menu and select Exit.

16.	Click Start | Shutdown.

17.	Select Restart the Computer and click Yes. (Windows must be restarted for the changes to take effect.)

*Note: If you are using KidDesk Family Edition for Windows 95, “c:\progra~1\kiddes~1\kiddesk.exe” may be specified in the Run= line. Changing this line will prevent KidDesk Family Edition from starting automatically when you start Windows. Modify only the Load= line if you do not want KidDesk to be affected. If you modify the Run= line and want KidDesk Family Edition to start automatically again, enter the KidDesk Adult Section. Click the Options pull-down menu and select Startup Options. In the dialog box, select Start KidDesk automatically when starting Windows . . . and click OK.

Removing Icons from the Startup Group

Programs can also be automatically launched from the Startup group. To check the contents of the Startup group, click Start | Programs [image] Startup. Remove icons from this group to see if the problem is a conflict with one of these programs. You may want to remove all the icons from this group at first to see if the problem is resolved. Then you can try adding the icons back one at a time, restarting the computer after each addition, to pinpoint the source of the problem.

To remove icons from the Startup group, follow these instructions:

1.	Click Start | Settings [image] Taskbar.

2.	Click the Start Menu Programs tab.

3.	Click the Advanced button.

4.	Double-click the Programs folder icon on the left side of the window.

5.	Click the Startup folder icon. The icons contained in this folder will be displayed in the right pane of the Explorer window.

6.	Click and drag the icons from the right pane to your desktop.

7.	Click the File pull-down menu and select Exit. This does not remove the applications from your system. It only prevents them from loading automatically when the system starts.

8.	Click Start | Shut Down.

9.	Select Restart the Computer.

10.	Click OK.

11.	Once the computer is restarted, run the Edmark program.

If the problem is not resolved, proceed to step 4.


Step 4 - Driver Conflicts
Step 4 – Driver Conflicts

If the problem is still not resolved, then there may be a conflict with a hardware driver running on your system. Drivers included with Windows 95 and hardware devices are not always the latest, and updated drivers are often available. Contact the manufacturer(s) of your video card, sound card, and CD-ROM drive to obtain the latest version of their Windows 95 drivers.

You should also check to make sure that your existing devices are configured correctly. Use the Windows 95 Device Manager to do this.

Follow these instructions to check your devices using the Device Manager:

1.	Click Start | Settings [image] Control Panel.

2.	Double-click the System icon.

3.	Click the Device Manager tab.

You should now see a list of the different devices installed on your system. If any of the items displayed has a yellow exclamation point next to it, then that device is not configured correctly. Contact the manufacturer of the device for further assistance.

If these suggestions do not resolve the problem, please contact our Technical Support Department. Click here for information on contacting Edmark Technical Support.


Error Message - "Changing Video Modes Not Supported"
Error Message – “Changing Video Modes Not Supported”

Millie and Bailey Kindergarten may adjust the size of the display so that only Millie and Bailey Kindergarten is visible on the screen (this is known as “AutoResize”). If your current video driver does not support this display change, then you will receive an error message stating “Changing video modes not supported.”

To resolve this problem, you will need to update your Windows 95 video drivers. These new drivers should be available from the manufacturer of your video card, or computer system. Once you have installed new drivers, this error message should no longer appear.

An alternative solution for this problem is to stop Millie and Bailey Kindergarten from changing the display size. To do this, you will need to use the Edmark Registry Editor to turn off “AutoResize”. Review the Using the Edmark Registry Utility for further instructions.


Error Message - "Resource Manager Error"
Error Message – “Resource Manager Error”

A “Resource Manager Error” typically occurs when one of the program resource files is corrupt or is incorrectly marked as “read-only.”

To correct this problem, you should first make sure that you are not launching the program directly from the CD-ROM. When Millie and Bailey Kindergarten is installed, an Edmark group is created in the Start menu. To correctly launch Millie and Bailey Kindergarten, use the icon in this group. If Millie and Bailey Kindergarten does not launch, then there may be an incorrectly marked Millie and Bailey Kindergarten resource file. Changing the file attributes should resolve this problem.

To change the Millie and Bailey Kindergarten file attributes, follow these instructions:

1.	Double-click the My Computer icon on the Desktop.

2.	Double-click the C: drive icon.

3.	Double-click the Program Files folder icon.

4.	Double-click the Edmark folder icon.

5.	Double-click the Millie and Bailey Kindergarten. . . folder icon.

6.	Click the Edit pull-down menu and select Select All.

7.	Click the File pull-down menu and select Properties.

8.	Click the box next to “Read-only” so that it does not contain a check-mark.

9.	Click OK.

10.	Click the File pull-down menu and select Close from all windows opened during this process.

11.	Run Millie and Bailey Kindergarten.

If the error still occurs, then there may be a corrupt resource file. Completely removing the program, running a drive integrity check, and then reinstalling the program should correct this problem.

To completely remove Millie and Bailey Kindergarten, follow these instructions:

1.	Click Start | Settings [image] Control Panel.

2.	Double-click Add/Remove Programs.

3.	Select Millie and Bailey Kindergarten.

4.	Click the Add/Remove. . . button.

5.	Follow the on-screen instructions.

6.	After the system has restarted, double-click the My Computer icon on the Desktop.

7.	Double-click the C: drive icon.

8.	Double-click the Program Files folder icon.

9.	Double-click the Edmark folder icon.

10.	Click the folder titled Millie and Bailey Kindergarten, highlighting it. If this folder does not exist, then proceed to Step 13.

11.	Click the File pull-down menu and select Delete.

12.	Verify that you have the correct folder highlighted and then click Yes to all prompts.

13.	Click the File pull-down menu and select Close for all windows opened during this process.

14.	Click Start | Programs [image] Accessories [image] System Tools [image] Scandisk.

The Scandisk program checks the integrity of the hard drive and ensures that no further file corruption exists. Please refer to Windows Help for further information on Scandisk.

15.	Select all hard drives and click Start.

16.	Once ScanDisk is complete, click Close.

17.	Reinstall the Millie and Bailey Kindergarten program as explained in the product's User's Guide.

You should no longer receive the “Resource Manager Error” message.


Improving performance by removing background applications

The Windows configuration file called WIN.INI may contain Load= and Run= entries. If present, these entries specify programs that are automatically loaded when Windows is started. Sometimes these programs can slow system performance. They also use system resources and can interfere with other software on your system. You may need to remove one or more of these programs to free up system resources, improve program performance, or resolve a conflict.

To disable programs on the Load= and Run= lines, follow these steps:

1.	Click Start | Run.

2.	In the Open: field, type: WIN.INI.

3.	Click OK. The WIN.INI file is displayed on the Windows Notepad.

4.	From the Notepad, click the File pull-down menu and select Save As.

5.	In the File name: field, type: WIN.EDM.

6.	Click Save. (You now have a backup copy of your WIN.INI file, named WIN.EDM.)

7.	Use your mouse to place the cursor at the beginning of the Load= line. This line is usually found near the top of the WIN.INI file.

8.	Type a semicolon at the beginning of the Load= line. The line should look like this when you are done:
;Load= (current information on the Load= line)

9.	Use your mouse to place the cursor at the beginning of the Run= line. This line is usually found near the top of the WIN.INI file very close to the Load= line.

10.	Type a semicolon at the beginning of the Run= line.* It should look like this when you are done:
;Run= (current information on the Run= line)

11.	Click the File pull-down menu and select Save As.

12.	In the File name: field, type: WIN.INI.

13.	Click Save.

14.	At the prompt asking if you wish to replace the existing file, click Yes.

15.	Click the File pull-down menu and select Exit.

16.	Click Start | Shutdown.

17.	Select Restart the Computer and click Yes. (Windows must be restarted for the changes to take affect.)

*Note: If you are using KidDesk Family Edition for Windows 95, “c:\progra~1\kiddes~1\kiddesk.exe” may be specified in the Run= line. Changing this line will prevent KidDesk Family Edition from starting automatically when you start Windows. Modify only the Load= line if you do not want KidDesk to be affected. If you modify the Run= line and want KidDesk Family Edition to start automatically again, enter the KidDesk Adult Section. Click the Options pull-down menu and select Startup Options. In the dialog box, select Start KidDesk automatically when starting Windows . . . and click OK.

Removing Icons from the Startup Group;

Programs can also be automatically launched from the Startup group. To check the contents of the Startup group, click Start | Programs [image] Startup. Remove icons from this group to see if the problem is a conflict with one of these programs. You may want to remove all the icons from this group at first to see if the problem is resolved. Then you can try adding the icons back one at a time, restarting the computer after each addition, to pinpoint the source of the problem.

To remove icons from the Startup group, follow these instructions:

1.	Click Start | Settings [image] Taskbar.

2.	Click the Start Menu Programs tab.

3.	Click the Advanced button.

4.	Double-click the Programs folder icon on the left side of the window.

5.	Click the Startup folder icon. The icons contained in this folder will be displayed in the right pane of the Explorer window.

6.	Click and drag the icons from the right pane to your desktop.

7.	Click the File pull-down menu and select Exit. This does not remove the applications from your system. It only prevents them from loading automatically when the system starts.

8.	Click Start | Shut Down.

9.	Select Restart the Computer.

10.	Click OK.

11.	Once the computer is restarted, run the Edmark program.


Improving performance by installing the latest hardware drivers
Improving performance by installing the latest hardware drivers.

Windows uses device drivers to communicate with each hardware device installed on your system. The device drivers that come with the hardware device or with Windows 95 are not always the most recent versions. Installing newer device drivers often improves the performance of these hardware devices and/or resolves system conflicts. We suggest contacting the manufacturer of your video card, sound card, and CD-ROM drive to see if updates are available.


System Requirements

Windows® Requires:

Windows 3.1x, Windows 95 or later

486 (33MHz or greater recommended), Pentium or better.

Hard drive with 10 MB free

8MB memory (RAM)

Super VGA graphics, 640x480, 256 or more colors

Double-speed (2X) or faster CD-ROM drive

Windows-compatible sound card

Optional

Windows-compatible printer

Edmark TouchWindow


Contact Technical Support
Contacting Edmark Technical Support

Before contacting Technical Support, please have the following information ready:

The version of Windows you are running and your available system resources. (Double-click the My Computer icon on the Desktop. Click the Help pull-down menu and select About.)

The version of Millie and Bailey Kindergarten you are using. (Run Millie and Bailey Kindergarten. Open the Adult Options and click Credits. The version number is displayed this screen.)

Your system specifications (for example, "486DX/66, 8 megabytes of RAM, 1.2GB hard drive")

Printer and sound card type, if any (for example, "HP 550C" printer, "SoundBlaster 16" sound card)

The exact text of any error message(s) you are receiving as they appear on your screen.

When writing us, please include a detailed description of the problem you are encountering. Text copies or printouts of the following are helpful:

Your C:\AUTOEXEC.BAT file

Your C:\CONFIG.SYS file

The first page of your C:\Windows\WIN.INI file

The first two pages of your C:\Windows\SYSTEM.INI file

Frequently Asked Questions

Answers to frequently asked questions are available in the Technical Support area of the Edmark Web site. Visit:

http://www.edmark.com.

Automated support is available 24 hours a day, 7 days a week via our automated support system. To access this system, dial (425) 556-3680. FAX responses may also be requested via this system.

To receive a catalog of documents available via e-mail, send a message to: solutions@edmark.com. In the subject or body of the message, type: catalog. (All other text will be ignored.)

Telephone

Call us at (800) 528-7158, during the following hours (Pacific Time):

7 a.m. to 6 p.m. - Monday through Friday (Holiday hours may vary.)

Please have your computer turned on and ready to use when you call us.

FAX

FAX us at (425) 556-8940; 24 hours a day, 7 days a week. Specify "Technical Support" in the header.

Automated FAX responses may also be requested via our automated support system. Dial (425) 556-3680 (This is a voice line.)

Online Form

Use our online form to send your questions to our technical support staff. Visit:

http://www.edmark.com/ts/pctech/pctechform.html

Electronic Mail

You can contact an Edmark PC technician at the following e-mail address:

pctech@edmark.com

US Mail

You can also send us mail to the following address:

Edmark Corporation

Attention: Technical Support

Building C

P.O. Box 97021

Redmond, WA 98073-9721